Refund policy

Returns & Refunds

Due to the nature of our food products, we do not accept returns of products that have been opened or used.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Please include your order number and photos of the product and packaging so we can review the issue.

Requests submitted more than 7 days after delivery will not be eligible for a replacement or refund.

If your claim is approved, we may provide a replacement or refund, as appropriate.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

For any questions regarding your order, please contact us at info@valleybhoney.com.

Valley Bee Honey reserves the right to review refund or replacement requests on a case-by-case basis.